What’s going on?
Seeking comfort and companionship during Covid, an estimated 12 million U.S. households became new pet owners. An outcome of this surge is an unprecedented demand for veterinary care across the nation, often resulting in service interruptions, delays for appointments, and long wait times for emergency and urgent care services.
While most pet owners appreciate that we’re all in this together (thank you), we’re disappointed to note an uptick in those who allow their frustrations to boil over, leading to verbal or even physical abuse aimed at veterinary staff.
Clearly, this is unacceptable, and to support our staff, our clients, and our patients (your pets), we want to remind everybody that ACCESS Specialty Animal Hospitals have a zero-tolerance policy when it comes to any form of abuse.
This means that any abusive behavior at our locations may result in a person being asked to leave our premises or, if necessary, escorted away by security services or police and banned from receiving services from any of our hospitals.
We’re on your side…
Although ACCESS Specialty Animal Hospitals are also subject to the current (COVID) pressures on our industry, we have not faltered in our mission to provide the best quality veterinary medicine and client care possible. We hired more doctors and support staff, converted every inch of usable space into treatment areas and workstations, and adjusted our protocols to keep our clients and employees safe.
While we are trying our best, we encourage our clients to always feel comfortable approaching us with queries, suggestions, or complaints. Occasionally we may not have immediate answers, but our commitment to explain and resolve issues is as important to us as we know it is to you. All we ask is for your patience and understanding, and we promise you’ll have 100% of our attention.
From all of us at ACCESS Specialty Animal Hospitals – thank you.