We take care of every patient at ACCESS Specialty Animal Hospitals as though they were part of our own family. Occasionally though, our staff members experience medical emergencies with their own pets which reminds us how it feels to entrust others with the care of our furry family.
This is exactly what happened to Kristen, a surgery assistant to Jana Norris, DVM, DACVS.
Kali, her dog, wasn’t eating, had vomited a few times, and just didn’t seem like herself, so just in case, Kristen brought her to work.
It’s a good thing she did. A physical examination, blood test, and an ultrasound by Dr. Elana Hadar revealed an enlarged and very inflamed kidney that was near failure. At that point we knew what had to be done: she needed her kidney removed, and it needed to be done quickly.
Kristen responded to the news as a loving and worried pet owner and not as an employee. She felt confident all would be well, but struggled to keep back the tears and needed a hug. So instead of her usual role of being part of the surgical process – helping owners admit their pets into the hospital, prepping animals for surgery, and assisting the surgery team – Dr. Norris and the rest of our staff insisted that they would handle everything.
So Kali was prepped for surgery, protocol was set, and the team at ACCESS San Fernando Valley swung into action.
Good news! It wasn’t long before Kristen was told that the surgery went very smoothly, and the prognosis for Kali’s recovery was excellent. Kali, who had won the hearts of all who cared for her, recovered quickly and comfortably, and continues to improve at home, looking and acting better than ever!
Go Kali and Kristen!
We know that you love your pet – your companion and your friend. We also know the stress and worry that comes along when they are sick, and we know the pain and heartache when tragedy strikes. We love our pets and would do anything for them, which is why we take care of every patient as if they were our own, because we know how much you love them.