What to expect when visiting ACCESS Specialty Animal Hospitals.

We offer appointments with specialty departments and 24/7 Emergency services. The increase in pet ownership led to higher demand for veterinary services and sometimes to longer wait times. Our staff is doing their best to accommodate all our patients and clients while maintaining a safe environment for our visitors and team members.

General Information

  • Our lobbies at ACCESS- Los Angeles, ACCESS – South Bay, and ACCSS – Pasadena are open to visitors. The lobby at ACCESS – San Fernando Valley is closed due to construction.
  • Please keep your pet on a leash or in a proper carrier at all times. If you don’t have one, ask one of our associates, and we will be happy to assist.
  • Masks are optional for fully vaccinated visitors.
  • We offer curbside service if you prefer to remain in your car. Park in a numbered/ designated parking spot and call us upon arrival.
  • We have a zero-tolerance policy towards any form of abuse directed at our staff, clients, or pets.  Learn more HERE.

Emergency room visit

  • Emergency services don’t require and don’t accept reservations.
  • Our hospitals are open 24 x 7. Occasionally, our Emergency Rooms might reach full capacity, at which point we will only be able to accommodate critical emergencies. We encourage pet owners to contact us for availability and wait times.
  • As in human medicine, emergency departments at veterinary hospitals operate on a Triage Basis – patients are cared for based on the severity of illness or injury rather than order of appearance. It may increase the wait time for non-life-threatening situations, and we appreciate your patience and understanding.
  •  Check-in:
    • ACCESS – Los Angeles: park on the rooftop parking lot, proceed downstairs to the hospital entrance, and check-in inside
    • ACCESS – South Bay: proceed to the hospital’s main entrance and check-in inside
    • ACCESS – Pasadena: proceed to the hospital’s main entrance and check-in inside
    • ACCESS – San Fernando Valley: proceed to the check-in tent near the main entrance (our lobby is closed due to construction)
  • There are many steps to the ER process. Please visit our Emergency page for detailed information.

Appointments with a Specialty Department

  • You can make an appointment with a specialty department by calling our hospitals directly or by submitting an Appointment Request Form.
  • Upon confirming your appointment, we will email you the client registration form and, in some cases, the pet history questionnaire. We ask that you submit these forms before your appointment so we are better prepared for your visit.
  • We will send you an appointment reminder and instructions for check-in. We ask that you arrive on time.
  • Upon your arrival, please check in with our client care team.
  • A technician from the designated department will meet you to gather the information and collect your pet.
  • After the initial examination, the doctor* will discuss your pet’s diagnosis, additional testing, and/or treatment options.
  • Upon agreeing on the next steps, a doctor’s assistant will contact you to discuss an estimate and authorization to proceed.
  • After the appointment, our client care team member will assist you with the check-out process.

Medication Pick-up/Refill

  • Please allow 24-48 hours for medication refills. Once you receive notification that your medication is ready, please call ahead to arrange, make payment, and notify us you are on your way.
  • Please call upon your arrival so a Client Care Representative can have medications ready for an expedited check-out process.
  • Existing clients can also use our Online Pharmacy for refills.

Thank You

Thank you for choosing ACCESS Specialty Animal Hospitals, and please don’t hesitate to reach out for further information.

* Not all doctors are board-certified specialists.