At ACCESS Specialty Animal Hospitals, we follow the same hygiene and infection control procedures as human hospitals.
In light of the current coronavirus (COVID-19) situation, we are stepping up our care as much as possible to exceed the most stringent guidelines to help ensure the well-being of our staff, pet owners, and of course, our patients. This includes introducing a process where you can feel safe in your car while we care for your pet — from 7:00AM to 7PM.*
When you arrive at an ACCESS hospital, simply call us from your car to let us know that you have arrived.
For appointments: We will ask you to wait in your car for a technician or representative. Following the doctor’s examination, you will either be contacted by phone to consult with the doctor or directed to a freshly sanitized consultation room.
For emergencies: We will escort you to an assigned area for triage when we’ll collect pertinent information from you, after which you will be asked to return to your car to minimize contact. (’Social Distancing’)
For pick-up appointments: A doctor’s assistant from the designated department will come out to your vehicle with your pet, medications, and discharge instructions. If discharge instructions are not available, we will email them to you as soon as possible, and/or arrange a phone discharge appointment with the doctor.
For medication pick-up/refill: A doctor’s assistant from the designated department will come out to your vehicle with medications and instructions.
For visits: We are discouraging visits for stable patients. For more critical patients, doctors will make decisions to allow a visit – for no more than 15 minutes – with enforced sanitation protocols for safety.
* FOR AFTER HOURS, SIMPLY BRING YOUR PET TO THE FRONT DOOR WHERE YOU’LL BE MET BY ONE OF OUR STAFF WITH FURTHER INSTRUCTIONS.
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