Come work with us!

ACCESS Specialty Animal Hospital is looking for new team members to join our Client Care Department.

Careers-collage

The department is comprised of four main roles:

1. Client Care Representatives:
The face of ACCESS; a CCR is responsible for the first and last interactions with our clients. They prepare paperwork for patient arrival, care for the client/patient during check in process, maintain patient records, and guide the client through the discharge/check out process including handling financial transactions. They are also responsible for maintaining our lobby space and exam rooms to serve our clients.

2. Doctor’s Assistants/Departmental Liaisons
Guide clients through their pet’s appointment, procedure, or hospitalization. Assist the doctor with patient/appointment in take; organize/track patient diagnostics; coordinate hospitalize patient treatment; prepare patient discharge reports/in-hospital updates; and communicate with clients, pDVMs, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions.

3. Charge Coordinators
Responsible for appropriate invoicing of in-house patients, coordinates financial updates during hospitalization, and performs financial transaction auditing

4. Phone Operators (Phone Operator is a sub role of our Client Care Representatives)
Responsible for directing calls to the appropriate person. Our phones are answered 24hrs a day by a live person. Responsibilities may include answering patient emergency calls, making appointments, taking messages, prescription refills, and handling general client inquiries.

We look forward to applicants interested in any of the above roles.

About ACCESS:
ACCESS is a multi-specialty veterinary hospital which includes avian & exotics (zoological companion animal medicine), cardiology, emergency/critical care, internal medicine, interventional radiology/endoscopy, neurology, and surgery departments. We combine advanced medical treatment with cutting-edge technology to provide compassionate comprehensive advanced medical care for our patients — 24hrs, 365 days a year. We strive to care for every patient as if they were our own pet.

Job Specifications:
All interested applicants should show a commitment to Quality in all of that they do, conduct themselves with the utmost Integrity, have Compassion for animals and humans alike, and be able to provide the best Service possible for our clients and patients. These attributes ensure the candidate will be an efficient, effective, professional, and positive team member.

    • Minimum two year experience in a customer service role
    • Experience in a medical setting preferred, veterinary is ideal
    • Must be able to multi-task and think fast
    • Must exhibit a high level of customer service in stressful situations
    • Must be able to read, write, and speak English fluently in a clear and audible voice
    • Must be comfortable working with business related computer software as well as Microsoft Office Programs (Word and Excel)
    • Schedule Flexibility is needed due to the 24 hours, 365 day operation of the hospital

Additional Preferred Job Specifications for Phone Operators

    • Minimum one year experience handling a large volume of telephone calls
    • Experience in a call center
    • Experience discerning incoming caller’s needs and routing appropriately
    • Medical (human or animal) call routing is a plus

Additional Preferred Job Specifications for Doctor’s Assistants/Departmental Liaisons

    • Familiar with standard medical abbreviations
    • Ability to use proper medical terminology when speaking and writing
    • Adept at prioritizing tasks given from multiple sources

Additional Preferred Job Specifications for Charge Coordinators

    • Experience in medical billing/coding
    • Should be methodical and meticulous adhering to procedures/policies
    • Familiarity with medications (human or animal) and dosage calculation is a plus

Physical Requirements

    • May need to stand and walk around the hospital for an extended period of time to facilitate client care
    • Must be able to sit for an extended period of time
    • Must be able to lift objects up to 10-15lbs, such as office materials, patient files, and small animals
    • Excellent hearing and listening skills required
    • Continuous typing is required
    • Must be able to bed, kneel, and reach in order to troubleshoot computer, phone, and multi-functional device problems

Interested applicants should submit a cover letter and resume (careers@accessvetmed.com) detailing experience specifically as it would correlate to the position you are applying for.

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Go Suzy and Jamie…

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We at ACCESS like to highlight the accomplishments of our employees outside of the hospital every so often, and boy do Jamie and Suzy deserve the recognition!

Two of our super sweet, always helpful ACCESS Specialty Animal Hospital, San Fernando Valley, team members completed the LA marathon yesterday.The record-high heat was so intense that many people were hospitalized, but that didn’t slow down with this fabulous duo!

Jamie finished the 26.2 mile race in seven hours with Suzy close behind at seven hours, fifteen minutes. This was not the first race for either runner—it was Jamie’s sixth year and Suzy’s 13th!

When they aren’t gearing up for a race, you can find Suzy and Jamie applying the same dedication and care to their positions at ACCESS, and we couldn’t feel luckier!

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Interventional Cardiology at ACCESS | San Fernando Valley!

Charlie, a Labrador Retriever puppy, was found by her owners at a local animal shelter in Woodland Hills. From the moment they laid eyes on her, they were in love! This energetic young pup had stolen the hearts of everyone she encountered. Unfortunately, a visit to their primary veterinarian’s office revealed that they may be something wrong with her three-month-old heart. Her doctor detected a loud heart murmur; so Charlie and her new family were referred to see Dr. Steven Cole, a board-certified veterinary cardiologist and criticalist at ACCESS Specialty Animal Hospital in the San Fernando Valley.

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Dr. Cole confirmed that Charlie had a PDA, or patent ductus arteriosus, which is a congenital vascular communication between the aorta and pulmonary artery. This is normal for humans and animals in the womb, however in some cases, this vessel fails to close normally at the time of birth. If left untreated, a PDA can cause severe cardiac enlargement, and eventual congestive heart failure (fluid in the lungs), or pulmonary hypertension (high blood pressure in the lungs). In fact, most dogs with an untreated PDA do not survive the first few years of life.

Although Charlie’s happy go lucky puppy personality didn’t show any signs of the PDA affecting her, she had significant heart enlargement, and it was likely that she would develop more serious complications if her condition went untreated. While a PDA was once only treatable with open-chest surgery, newer catheter-based procedures have been developed that allow cardiologists to close the abnormal vessel with specially-designed devices. These techniques generally result in an excellent outcome with few complications. Charlie’s parents decided to proceed with the minimally-invasive procedure and to save her life. While these procedures have routinely been performed at ACCESS Los Angeles, 2015, Charlie was the very first patient to be treated in the interventional radiology suite at ACCESS in the San Fernando Valley on February 5, 2015. Dr. Cole set up an additional video screen outside of the suite so that staff members could watch the surgery and learn more about interventional cardiology procedures. About 20 staff members came to view the procedure; all of them blown away by the capabilities of our cardiologists and new equipment.

Using fluoroscopy, Dr. Cole worked with Dr. Jason Arndt, a board-certified cardiologist from ACCESS Los Angeles, to see Charlie’s heart in real time. After being placed under anesthesia, Dr. Cole and Dr. Arndt made an incision that was only a few centimeters long in her hind leg. From there they were able to insert a catheter into the femoral artery and to use a contrast agent to identify and precisely measure the PDA. They were then able to implant a canine ductal occluder device directly into the PDA, effectively sealing the abnormal blood vessel and preventing excess blood flow into the lungs. While similar devices are used in humans, the ductal occlude device used by Dr. Cole is designed specifically for use in canine patients. These devices range in size from three to fourteen millimeters, and this allows for a wide variety of patients to be treated. Drs. Cole and Arndt are also able to use vascular coils to close PDAs in exceedingly small dogs that could otherwise only be treated with open-chest surgery.

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Once the device was placed, complete closure of the PDA was confirmed, and the doctors retracted the catheters, sutured the incision, and began Charlie’s recovery process. The entire procedure took about an hour, and with three technicians and two specialists it went very smoothly. Charlie was up, running around, and she was able to go home to her family the next day.

Charlie’s mom and dad were so happy with the outcome and want everyone to know that there are options to what sounds like a bleak prognosis. They were very thankful for Dr. Cole’s help, but more importantly their primary veterinarian, who noticed an irregularity and referred them to a veterinary specialist.

Shannon Brown
Marketing Coordinator | ACCESS Specialty Animal Hospitals

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Leo is back in action!

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Leo is a 5 year old French Bulldog who was referred to Dr. Jeremy O’Neill in the neurology department at ACCESS Specialty Animal Hospital – San Fernando Valley. Leo’s regular veterinarian wanted him to be evaluated by a Neurologist, given his recent difficulty walking and paralysis. Leo had an MRI done, which uses a magnetic field and radio waves to create detailed images of the organs and tissues within the body. The scan revealed a large herniated disc between his 3rd and 4th lumbar vertebra.

Leo’s family decided they would like to correct the issue with surgery. Leo was placed under anesthesia while Dr. O’Neill performed a hemilaminectomy to remove the herniated disc. He recovered well from anesthesia and is now walking well and recovering at home with his family.

Intervertebral disc disease is one of the most common spinal cord conditions in dogs. The neurologic signs can be span from minor back pain to something as serious as paralysis. Based on the type of disc herniation and MRI findings, treatment can vary from medical to surgical options.

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The Disney fanatic who became an RVT.

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Drew Lane is part of the surgery team at ACCESS Specialty Animal Hospital in the San Fernando Valley. This former fisherman from Maine now resides in California, working alongside the skilled hand of Dr. Jana Norris and has found his home in the veterinary world. Drew recently became a Registered Veterinary Technician and we wanted to hear all about it!

Drew came into the veterinary field as most people do, wanting to find a sense of purpose in his work, with a company that held similar values. Drew graduated with a BA in Journalism from Messiah College in Pennsylvania. After graduation, he had been working in retail until he decided to pursue something he was passionate about—helping animals. He had been working as a veterinary assistant in a specialty referral hospital when he decided to further his career.

Why did he decide to become an RVT?
As a self-proclaimed overachiever, Drew wanted to get certified for something he adores. He is proud to have a degree and a certificate in two separate fields that interest him. He worked very hard to get to where he is today, telling us “you have to go through a two year program at an AVMA accredited college for the technician program, completing two years of school and one semester of field work. I was working 40 hours a week plus going to school.” After completing the program, one must to apply to take two separate tests. Once the application has been approved, it’s time to take those tests (which each cost close to $300.00)! The state test requires knowledge of state law, and the national test encompasses nursing, anesthesia, dentistry, surgery, microbiology, pharmacology, and diagnostic imaging. Once the exams are passed, it could take a few weeks to receive the certificate. Drew also holds an Anprolene® certification, which means he is qualified to use Anprolene®, a sterilizing agent, to clean and sterilize medical tools and equipment.

What is Drew’s favorite animal?
Geriatric pugs! Drew loves, as he affectionately puts it, “crusty old pugs.” In his eyes, “older animals have a ton of emotional energy, even though they may not have the same physical energy.” Drew adopted his first little old man when he was working at a clinic in Pennsylvania. The police had found a loveable senior pug, abandoned in a parking lot and suffering from heat stroke. They took him to the vet, where after a few days in the hospital the pug, now named Dug, won Drew over. Dug lived the sweet life with his new dad for over a year before saying goodbye.

What does Drew like most about being an RVT?
He likes seeing all of the advances made in veterinary medicine in just the past fifteen years and really likes specialty medicine. As a vegetarian, Drew has very strong feelings about animal rights, and feels at home working in a place where he can “take care of animals that truly need help.”

Any tips for aspiring veterinary technicians?
“Ask questions if you don’t know something because you will always have intelligent people around you and ask for hands on experience. Challenge yourself!”

Between finishing school, his regular work schedule, and being on-call for emergencies, its surprising Drew has had any time to relax! What does this busy bee do to unwind? It should come as no surprise that this animal lover’s favorite place is the house of mouse—Disney! When Drew lived in Florida, he visited Disney World about a dozen times. Now that he lives here, he goes to Disneyland at least twice a week! Drew even has an Instagram account dedicated to all things Disney, including some amusing mishaps. Ever the well-rounded individual, Drew also enjoys the theater, landscape photography, and outdoor activities. We are so excited to congratulate another staff member who has made the choice to further their education, continues to uphold our principles, and who is an all around kind, intelligent, and dedicated person. Congratulations, Drew Lane!

We tip our hats to the other ACCESS Specialty Animal Hospital employees who became Registered Veterinary Technicians this year – Kristen Cervantes, Gabe Esparza, and Dani Meyer – congratulations on achieving your goals!

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