It’s summertime— the sun is bright and the days are long. You’d like to go for a jog with your best friend and there’s a nice breeze, so you suspect that it is not too hot… Fido should be fine! What you don’t know is that serious injury could be lurking right outside your door, for you and your pet.
Did you know that when dogs pant it helps cool their bodies much like sweating cools us down? Panting is their main cooling mechanism; without the ability to pant, they overheat.
If you put a muzzle on your dog, or any other device that prevents the mouth from opening wide enough to pant, you could cause your dog to overheat.Sometimes, even if a dog is able to pant, the body can get so hot that the heat buildup overwhelms the panting mechanism and heat stroke can ensue. Imagine that your dog is a car—if your car isn’t able to run properly, it can overheat and breakdown. Unfortunately, if your dog overheats, he or she could die.
It is important to note that the temperature outside doesn’t matter. It could be 70 degrees with a breeze and your dog could still get heat exhaustion or worse. Dogs particularly susceptible to overheating on walks are brachycephalic breeds (dogs with a short snout) like Bulldogs, Pugs, Brussels, and Griffons; overweight dogs; and thick coated dogs such as Huskies, German Shepherds, and Bernese Mountain Dogs.
Please, never leave your pet in a car. On a 78 degree day, the temperature in a car, even with windows cracked, can elevate to 120 degrees within minutes.
Signs indicating that your pet is overheating and has potential for heat stroke include: lethargy, vomiting, shallow breaths, seizures, and confusion. If you note any of these signs, you must immediately remove your pet from the heat source, give your pet water to drink, fan your pet,and allow him or her to rest. In severe cases of heat stroke, you may wet the dog’s body with room temperature to slightly cool water. However, please be careful because if the water is too cold, it could shock the system. It is important to see a veterinarian right away if mild or severe signs of heat injury appear.
Summer should be full of time outside and fun with family, friends, and your pooch. Please be safe and play outside on cooler days, as well as earlier or later in the day for short amounts of time on warmer days. Always be sure there is plenty of water for Fido, and if there are any signs of overheating, rest your dog and seek veterinary advice immediately. Also, be sure to report any animals inside of a car to the proper authorities. You could save a voiceless creature’s life.
We had an awesome time with pet owners, members of the veterinary community, and our team!
Thank you to everyone who came for and helped with our tours, sponsor booths, food truck, pet owner seminar, family fun, and more!
ACCESS Specialty Animal Hospital is looking for new team members to join our Client Care Department.
The department is comprised of four main roles:
1. Client Care Representatives:
The face of ACCESS; a CCR is responsible for the first and last interactions with our clients. They prepare paperwork for patient arrival, care for the client/patient during check in process, maintain patient records, and guide the client through the discharge/check out process including handling financial transactions. They are also responsible for maintaining our lobby space and exam rooms to serve our clients.
2. Doctor’s Assistants/Departmental Liaisons
Guide clients through their pet’s appointment, procedure, or hospitalization. Assist the doctor with patient/appointment in take; organize/track patient diagnostics; coordinate hospitalize patient treatment; prepare patient discharge reports/in-hospital updates; and communicate with clients, pDVMs, and pharmacies as needed regarding appointments, medical concerns, patient updates, referrals, and prescriptions.
3. Charge Coordinators
Responsible for appropriate invoicing of in-house patients, coordinates financial updates during hospitalization, and performs financial transaction auditing
4. Phone Operators (Phone Operator is a sub role of our Client Care Representatives)
Responsible for directing calls to the appropriate person. Our phones are answered 24hrs a day by a live person. Responsibilities may include answering patient emergency calls, making appointments, taking messages, prescription refills, and handling general client inquiries.
We look forward to applicants interested in any of the above roles.
ACCESS is a multi-specialty veterinary hospital which includes avian & exotics (zoological companion animal medicine), cardiology, emergency/critical care, internal medicine, interventional radiology/endoscopy, neurology, and surgery departments. We combine advanced medical treatment with cutting-edge technology to provide compassionate comprehensive advanced medical care for our patients — 24hrs, 365 days a year. We strive to care for every patient as if they were our own pet.
All interested applicants should show a commitment to Quality in all of that they do, conduct themselves with the utmost Integrity, have Compassion for animals and humans alike, and be able to provide the best Service possible for our clients and patients. These attributes ensure the candidate will be an efficient, effective, professional, and positive team member.
- Minimum two year experience in a customer service role
- Experience in a medical setting preferred, veterinary is ideal
- Must be able to multi-task and think fast
- Must exhibit a high level of customer service in stressful situations
- Must be able to read, write, and speak English fluently in a clear and audible voice
- Must be comfortable working with business related computer software as well as Microsoft Office Programs (Word and Excel)
- Schedule Flexibility is needed due to the 24 hours, 365 day operation of the hospital
Additional Preferred Job Specifications for Phone Operators
- Minimum one year experience handling a large volume of telephone calls
- Experience in a call center
- Experience discerning incoming caller’s needs and routing appropriately
- Medical (human or animal) call routing is a plus
Additional Preferred Job Specifications for Doctor’s Assistants/Departmental Liaisons
- Familiar with standard medical abbreviations
- Ability to use proper medical terminology when speaking and writing
- Adept at prioritizing tasks given from multiple sources
Additional Preferred Job Specifications for Charge Coordinators
- Experience in medical billing/coding
- Should be methodical and meticulous adhering to procedures/policies
- Familiarity with medications (human or animal) and dosage calculation is a plus
- May need to stand and walk around the hospital for an extended period of time to facilitate client care
- Must be able to sit for an extended period of time
- Must be able to lift objects up to 10-15lbs, such as office materials, patient files, and small animals
- Excellent hearing and listening skills required
- Continuous typing is required
- Must be able to bed, kneel, and reach in order to troubleshoot computer, phone, and multi-functional device problems
Interested applicants should submit a cover letter and resume (firstname.lastname@example.org) detailing experience specifically as it would correlate to the position you are applying for.
We at ACCESS like to highlight the accomplishments of our employees outside of the hospital every so often, and boy do Jamie and Suzy deserve the recognition!
Two of our super sweet, always helpful ACCESS Specialty Animal Hospital, San Fernando Valley, team members completed the LA marathon yesterday.The record-high heat was so intense that many people were hospitalized, but that didn’t slow down with this fabulous duo!
Jamie finished the 26.2 mile race in seven hours with Suzy close behind at seven hours, fifteen minutes. This was not the first race for either runner—it was Jamie’s sixth year and Suzy’s 13th!
When they aren’t gearing up for a race, you can find Suzy and Jamie applying the same dedication and care to their positions at ACCESS, and we couldn’t feel luckier!