Our family tree has grown by quite a few leaves…

Howard

We have had a great summer! The past few months, our ACCESS family has grown in a big way! We’ve welcomed a new CEO, Howard Liberson to the team. Howard Liberson, has over 20 years of experience in business, finance, law, and accounting. Howard grew up in Chicago and attended UCLA as an undergraduate. He also graduated from Wharton Business School and Loyola Law School. He has two children – a 14 year old son and 12 year old daughter – and lives in Redondo Beach.

In addition to Howard, we’ve added a stellar team of over five client care coordinators, a client care manager, an administrative assistant, over a dozen veterinary assistants and technicians, and four emergency room doctors! ACCESS also has the pleasure of announcing that three of our client care coordinators have moved into new positions assisting our specialists in internal medicine, surgery, and critical care. We would like to take this opportunity to celebrate many new beginnings for our wonderful staff.

Our doctors have also welcomed new additions to their own families! We congratulate Lisa Mahlum, MS, DVM, DACVECC, and Elana Hadar, DVM, DACVIM on the birth of their children.

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Go Ernie…

In June of 2014, a specialist evaluation, including a MRI performed by the Neurological team at ACCESS Specialty Animal Hospital in the San Fernando Valley (led by Dr. Jeremy O’Neill, with Medical Technicians Jonathan Ramirez and Abel Serrano – below) discovered a brain tumor as being the cause of seizures that were disrupting ‘Ernie’s’ life.

Neurologyteam

This promoted urgent surgery (craniectomy) to remove the tumor, which was identified as a meningioma, as shown below in the Ernie’s MRI images, which is the most common brain tumor seen in dogs and cats.

Ernie-B

Ernie-A

Good news! Here is Ernie with Dr. O’Neill two weeks after surgery, who is showing positive signs of recovery and preparing for his next step of treatment – radiation therapy to prevent the tumor from growing back.

Ernie

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The first of two important lectures for Veterinary Receptionists.

ACCESS-Dr-Kathleen-Ayl

The first of two lectures for Veterinary Receptionists pertaining to ‘Compassion Fatigue’ took place yesterday at our new Conference Center in San Fernando Valley.

Provided by ACCESS Specialty Animal Hospitals, and delivered by Kathleen Ayl, Psy.D, the response from attendees who came from a variety of Veterinary Practices, Clinics and Animal Hospitals was overwhelming.

Here is what a few had to say…

“I’m thankful for the invite from ACCESS. This lecture was a blessing and I’m leaving with a sense of knowledge and peace. Thank you.”– MH.

“Dr. Ayl was very informative. Great information, a must for all employees!” – JD

“I experience compassion fatigue daily and therefore this lecture was extremely beneficial and made me rather emotional. Thank you for your time and for sharing your knowledge. I could feel how much you care!” – LS

“I am so grateful I was invited to come out today for this lecture. This information will not only help at work, but in my personal life. This has made a huge impact on my way of thinking. I hope I can share this and have the same impact on others. Thank you!” – AM

“Thank you for giving a name to what so many of us go through and giving us the tools to better ourselves!” – CL

“I really liked listening to Dr. Ayl. She made me feel like she was speaking only to me a few times.”– BG

“Excellent. Very informative. I love Dr. Ayl, she is wonderful, kind, and sensitive.” – SP

“Great speaker! Very well spoken and a calming voice.” – MM

Thank you to all attendees, and we look forward to repeating this lecture to the more than forty Receptionists who are planning to attend next Monday evening.

We look forward to seeing you there.

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Meet Cheryl McDonald, our new Concierge!

At the ACCESS Specialty Animal Hospital Group we place high emphasis on Customer Service, and we would like to introduce Cheryl McDonald, our new Concierge.

Cheryl grew up in the rural suburbs of Tacoma, Washington where her family lived on a few acres. While her parents cared for animals, it was Cheryl who truly formed lasting friendships with them. She recalls her neighbor’s dogs- Penny the boxer, and Chuckles the Bassett Hound coming over to her house after school and on the weekends to spend the day with her. Cheryl moved to California for the weather, and has been with ACCESS since 2008.

Cheryl-Macdonald

Cheryl became a flight attendant twenty-seven years ago, and draws many parallels to her work in the Veterinary field, seeing a connection to the care and support she’s given to each client and patient over the years. During her career as a flight attendant, Cheryl began work as a Veterinary Technician. In 2006 she became a Registered Veterinary Technician after receiving both her Associate’s and Bachelor’s degrees. She wanted to help sick and injured animals become well again, and that became the driving force behind starting her very own non-profit animal rescue.

Over the years, Cheryl has rescued over 150 dogs, cats, birds, and exotics off of the streets, from shelters, and some from homes where the pet needed a little more help than the loving owner could provide. Many animals—and people would have been lost without her. We are so fortunate to have Cheryl at ACCESS in her new position as Concierge!

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A happy dog…

Hello my name is Janine Hunter.

My dog, Apache, was seen by Dr. O’Neill (at ACCESS Specialty Animal Hospital – San Fernando Valley) in April for pain symptoms on the right side of his face and eye.

Following his appointment with Dr. O’Neill, Apache was more comfortable, with less tilting the head to the left, and chewing on both sides.

In this little clip he has just woken-up and was happy to see me. (I had a hard time getting far enough away to get him in the picture – he’s my shadow!)

Thank you Dr. O’Neill.

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Meet our San Fernando Valley Hospital Administrator…

Kristina Eifert

Hospital Administrator

Kristina
 
Kristina, our people oriented hospital administrator, is a native to the San Fernando Valley, with an acute insight into understanding and forecasting the needs of this community.

Her story of business success is based on her dedication to hard work and personal growth. She joined the veterinary community in 2000 and worked her way up from a veterinary receptionist to becoming the Hospital Administrator for Animal Emergency Care Center in 2006. When the center was acquired by ACCESS Specialty Hospital Group in 2012, Kristina was hired to stay on and continue her successful role as administrator, helping to transform a general emergency hospital into a mega-center offering an additional five veterinary specialties.

A devoted mother to three beautiful daughters, Madisyn, Montana, and Harlow, Kristina also has two loveable pugs, Murphy and Sasha.

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Three of our fabulous team…

Although all of our staff are fabulous, every month we choose a few who have gone just that little extra mile in demonstrating excellence in teamwork and efficiency in their jobs.

Here are three champions;

In order they are: Abel our MRI Technician and winner of January’s award. Alicia our Internal Medicine Lead Technician and winner of February’s award. And last but not least is Carol, our seasoned and rockstar receptionist and winner of the March award.

We love them all.

Employees of the Month - January-February-March

Employee of the month

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Woofstock! What a great day…

On April 27, 2014, Malibu Coast Animal Hospital hosted ‘Woofstock Malibu 2014’ – and wow, what a great day!

Rosa Del Leon, Carmen Alivera, (smiling below) and JB Badanguio proudly represented ACCESS Specialty Animal Hospitals at the lively event which benefited Healthcare for Homeless Animals, which was formally known as Malibu Pet Companions. The event was filled with music, food, goodies, and of course, pets who participated in a one mile dog walk!

ACCESS would like to thank Woofstock Malibu and Malibu Coast Animal Hospital for inviting us to this very special event, and we look forward to doing so again next year.

Rosa-and-Carmen-Woofstock

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